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Determining critical service quality from the view of performance influence. Perceptions are relative. A neural network-based approach for user experience assessment. Service innovation by Dubai International Airport: the battle to remain competitive. Greening propensity and performance implications for logistics service providers.

The influence of customer satisfaction on customer price behavior: literature review and identification of research gaps.

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How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction. Understanding service experience and its impact on brand image in hospitality sector. Key determinants of passenger loyalty in the low-cost airline business. Direct or indirect channel structures. Evaluating the impact of channel governance structure on export performance.

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Attracting and sustaining customers through antecedent satisfaction of dining experience. An empirical investigation of repeat buying behavior of customers of two brands in India. Mirror, mirror on the wall — how customers perceive their contribution to service provision. Antecedents of parent-based school reputation and loyalty: an international application.

Bestimmung von Preisbereitschaften durch Auktionen

Inter-channel Effects in Multichannel Travel Services. Satisfaction with teaching and learning and the role of psychological need fulfillment. Psychographics: Static or Dynamic? The financial contribution of customer-oriented marketing capability. Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?

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